Effective date: 12 October 2026
1. Who we are
Prygenix Innovations Private Limited ("Prygenix", "we", "us") is a company registered in India, located in Bangalore, Karnataka, India. We are responsible for the information described in this policy. For any privacy question or request, write to support@prygenix.com.
This policy covers prygenix.com, products.prygenix.com, our licence service (licenses.prygenix.com) and our software products: Prygenix MEP Openings, Prygenix BIM Suite and any other Prygenix add-in ("the Software"), whether you obtain them from us or from the Autodesk App Store / Design & Make Marketplace.
2. Information the Software collects
Your models stay on your computer. The Software works inside Autodesk Revit on your computer. It does not upload your Revit models, drawings, project data or files, and it does not collect usage analytics or telemetry.
The Software contacts our licence service only for the following, over an encrypted HTTPS connection:
- Free trial: the trial runs entirely on your computer. Nothing is sent to us when a trial starts.
- Licence activation: when you enter a licence key, the Software sends the licence key, the product code, a Machine ID, the computer name and the Software version. The Machine ID is a one-way code derived from the Windows installation identifier; it identifies the computer without revealing anything else about it.
- Licence check: about once a week, when online, an activated copy sends the licence key and Machine ID to confirm the licence is still valid on that computer.
- Deactivation: when you deactivate (Licence window → Deactivate, or when our own setup uninstalls the Software), the licence key and Machine ID are sent so the licence can be moved to another computer.
- Update check: the Software may ask which version is the newest; only the product code is sent.
Like every internet service, our servers see the IP address of the computer making a request. We use it only in memory to protect the service against abuse (rate limiting) and in standard server security logs.
On your computer, the Software stores its settings, trial start date and licence certificate in your Windows user profile (the Prygenix folder in %APPDATA% and the Prygenix key in the current-user registry). Uninstalling the Software and deleting that folder removes them.
3. Information from purchases and licences
When you buy a licence or we issue one to you, we keep the name, e-mail address and company you give us, the order reference, the product, the licence key and its status, and the activation details listed above. We use the e-mail address to send your licence key and important messages about your licence.
Payments are handled by the payment provider used for the order. We never receive or store your card or bank details.
If you obtain the Software from the Autodesk App Store, Autodesk handles the download and may share download or purchase details with us as its publisher terms allow. Autodesk's own use of your information is covered by the Autodesk Privacy Statement.
4. Information from our websites
- Contact and enquiry forms: the name, e-mail, phone number, company and message you enter, the page you sent it from and your IP address are e-mailed to our team so we can reply. They are not added to any marketing list.
- Cookies: our websites do not use advertising or tracking cookies. Pages load fonts from Google Fonts, which receives your IP address under Google's privacy policy.
- Server logs: our web servers keep standard access logs (IP address, page requested, browser type, time) for security and troubleshooting.
5. How we use information
- to provide the Software, activate and verify licences, and enforce the licence terms (for example, one computer per licence key);
- to deliver licence keys and answer your support requests and enquiries;
- to protect our services against fraud and abuse;
- to meet accounting, tax and other legal obligations.
We do not sell or rent personal information, we do not use it for advertising, and we do not make automated decisions about you beyond checking whether a licence is valid.
6. Who we share it with
Only with service providers that help us run our services, under their own confidentiality and data-protection terms:
- Hostinger — hosting of our websites and licence service, and our e-mail;
- the payment provider used for your order;
- Autodesk, when you use the Autodesk App Store.
We may also disclose information when required by law or to protect our legal rights. Our service providers may process information outside your country; we rely on their safeguards for such transfers.
7. How long we keep it
- Licence and order records: for as long as the licence is in use and afterwards for as long as Indian accounting and tax law requires.
- Activation details (Machine ID, computer name): until the licence is deactivated or moved to another computer, or the licence record is deleted.
- Enquiry e-mails: up to 24 months after our last conversation, unless they become part of a customer relationship.
- Server logs: a short period, normally not more than 90 days.
8. Security
All communication between the Software and our licence service is encrypted with HTTPS, licence certificates are digitally signed, and access to our servers and admin tools is restricted to authorised staff. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly on any incident.
9. Your choices and rights
Depending on where you live (including under India's Digital Personal Data Protection Act, 2023 and, for users in the European Economic Area or the United Kingdom, the GDPR), you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, unless we must keep it by law;
- withdraw consent or object to processing.
To stop the Software sending any information, open Licence in the Prygenix ribbon tab, click Deactivate, then uninstall the Software. A trial never sends information. To ask for deletion or any other request, e-mail support@prygenix.com from the address linked to your licence (or include your licence key). We reply within 30 days. Deleting licence information ends that licence's activations.
If you are not satisfied with our answer, you can complain to the data-protection authority where you live.
10. Children
Our products are professional tools and are not directed at children. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We will post any change on this page and update the effective date. If a change materially affects how the Software handles your information, we will also tell you in the Software or by e-mail.
12. Contact
Prygenix Innovations Private Limited, Bangalore, Karnataka, India
Privacy and support: support@prygenix.com
General enquiries: prygenix.com/contact